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Warranty Form

Warranty Claims

To process a warranty claim please contact the G3 Authorized retailer where the product was purchased (brick and mortar stores as well as online retailers). If this is not possible use our dealer locator to find your nearest Authorized G3 dealer for service.
If you have purchased your item directly from G3 warranty claims can be placed using the form below.

Warranty Repair

If you are looking for the Service Announcement - ION Warranty Repair from June 2017 regarding the front heel body screws, please click here.

Warranty Conditions

This warranty extends only to the original purchaser purchasing from the G3 online store or authorised dealer and is not transferrable. G3 shall have no liability for any loss or injury caused, in whole or in part by its actions, omissions or negligence or for contingencies beyond its control.

All G3 products are warranted be free of defects in material or workmanship for one year from the purchase date. This warranty extends only to the original purchaser and is not transferrable. Qualification of warranty claims is at G3’s sole discretion. G3 shall have no liability for any loss or injury caused, in whole or in part by its actions, omissions or negligence or for contingencies beyond its control. In consideration of the above promises by G3, the buyer agrees to and accepts the following conditions:

  • This warranty is in lieu of all other warranties, expressed or implied and in lieu of all other claims for damage, consequential or otherwise, which the buyer may have against G3
  • All warranties of merchantability and/or of fitness for a particular purpose are hereby excluded and/or waived
  • The buyer's sole remedy shall be to obtain repair or replacement of the product from G3
  • Excluded from coverage under this warranty are the following:
  • Normal wear and tear;
  • Damage to climbing skin glue caused by improper storage, excessive heat, and foreign object contamination such as dirt, dust, dog hair, and vegetation. 
  • Damage caused by misuse, abuse or negligence or by accident such as rock or impact damage to skis;
  • Damage to skis and/or bindings caused by improper mounting or adjustment of bindings;
  • Damage caused by use of solvents or adhesives;
  • Any and all claims for consequential or incidental damages;
  • All coverage under this warranty is void if any modification, change or alteration has been made to the product that is not specifically authorized in writing by G3.

Service Announcements


G3 is a proud member of the backcountry ski community. We are skiers ourselves. We have high expectations for our own gear and won’t settle for anything less with the gear we send to our customers.

At times when we learn of issues where our products do not meet the high standards we set, we may issue a recall for replacement or service announcement calling out a potential issue and offering service to remedy the situation.

G3 has been designing, manufacturing and assembling backcountry equipment in Canada for over two decades and we continue to improve our industry-leading manufacturing and tracking processes.

We strive for innovation and the opportunity to amplify our customer’s exhilarating outdoor experiences. We apologize for the inconvenience these announcements may cause and appreciate your understanding.

SERVICE BULLETIN - ZED Stomp Pad - December 2018

SERVICE ANNOUNCEMENT – ION Warranty Repair – June 2017

VOLUNTARY RECALL – Carbon Speed Tech Avalanche Probe – October 2015


Warranty Form

Please contact us at service@genuineguidegear.com with the following details to submit a warranty claim. G3 will determine qualification and send further instructions for claim processing. All claims should be processed at the point of purchase whenever possible. (*are required fields)

  • Name*
  • Phone Number*
  • Address (Street, City, Country, Postal Code/Zipcode)*
  • Product/Model*
  • Size*
  • Date of Purchase (Month/Day/Year)*
  • Photo of Proof of Purchase
  • Photo of Affected Unit*
  • Description of Damage

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